1. Overview
At ToolsAI Cloud, we are committed to providing quality advertising and listing services for AI tools. This Refund Policy outlines the circumstances under which refunds may be issued for tool submission payments.
2. 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee under the following conditions:
Eligible for Refund:
- Tool Submission Rejected: If your tool submission is reviewed and rejected for not meeting our listing criteria
- Undelivered Features: If we cannot deliver the promised features included in your selected listing package (Basic Listing or Verified Listing)
- Technical Issues: If technical problems on our platform prevent your tool from being properly listed within 14 days
Refund requests must be submitted within 14 days of your payment date.
3. Non-Refundable Situations
No refunds are given after your tool is successfully listed and live on the site.
The following situations are NOT eligible for refunds:
- Your tool has been approved and is live on ToolsAI Cloud
- Change of mind after your tool is published
- Dissatisfaction with traffic or user engagement after listing
- Requests made more than 14 days after payment
- Voluntary removal of your tool listing after it has gone live
- Performance expectations not being met (views, clicks, conversions)
- Competitive market conditions affecting your tool's visibility
4. Listing Package Details
Free Listing ($0)
- No payment required, therefore no refund applicable
- Basic visibility with standard features
Basic Listing ($19.99 for 30 Days)
- Eligible for refund if rejected or features not delivered
- AI-trained within 5 days guaranteed
- No refund after tool goes live
Verified Listing ($99.99 for 90 Days)
- Eligible for refund if rejected or features not delivered
- AI-trained within 2 business days guaranteed
- No refund after tool goes live
Enterprise Package (Custom Pricing)
- Custom pricing based on specific requirements and features
- Refund terms negotiated on a case-by-case basis
- Contact us to discuss your enterprise needs and refund policy
- Standard 14-day guarantee may apply depending on agreement
5. Tool Submission Rejection
Your tool submission may be rejected for the following reasons:
- Tool does not meet quality standards
- Incomplete or inaccurate information provided
- Tool violates our Terms of Use or content policies
- Tool contains malicious code, spam, or inappropriate content
- Duplicate submission of existing tool
- Tool is non-functional or broken
If your submission is rejected, you will receive a full refund within 5-10 business days and an explanation of the rejection reason.
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at hello@toolsai.cloud
- Include your order confirmation number or transaction ID
- Provide the name of the tool you submitted
- Clearly state the reason for your refund request
- Include any relevant documentation or screenshots
Use the subject line: "Refund Request - [Tool Name]"
We will review your request and respond within 3-5 business days.
7. Refund Processing Timeline
If your refund is approved:
- Refunds are processed to your original payment method
- Processing time: 5-10 business days from approval
- You will receive an email confirmation when the refund is issued
- Your bank or payment provider may take additional time to reflect the refund
- Your tool listing will be removed if it was in pending or draft status
8. Partial Refunds
Partial refunds are NOT offered for tool listing services. Refunds are issued in full only under the eligible circumstances outlined in Section 2.
9. Resubmission After Refund
If you receive a refund due to rejection:
- You may resubmit your tool after addressing the rejection reasons
- A new payment will be required for the resubmission
- We recommend reviewing our submission guidelines before resubmitting
- Contact support if you need clarification on rejection reasons
10. Disputed Charges
If you notice an unauthorized or incorrect charge:
- Contact us immediately at hello@toolsai.cloud
- Do not initiate a chargeback before contacting us
- We will investigate and resolve billing issues promptly
- Chargebacks may result in account suspension and removal of listings
11. Service Level Agreement
We guarantee the following service levels:
- Basic Listing: AI-trained and reviewed within 5 days
- Verified Listing: AI-trained and reviewed within 2 business days
- If we fail to meet these timelines, you may request a refund within 14 days
12. Modifications and Cancellations
Once your tool listing is live:
- You can edit or update your tool information at any time
- You can remove your tool listing voluntarily (no refund provided)
- Listing duration cannot be extended without additional payment
- Unused time on your listing is not refundable
13. Exceptions
We may consider refund requests outside of our standard policy in exceptional circumstances, such as:
- Extended platform outages preventing tool visibility
- Critical errors in our listing process affecting your submission
- Extraordinary technical issues on our end
Such requests will be evaluated on a case-by-case basis at our sole discretion.
14. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. Your purchase after changes are posted constitutes acceptance of the modified policy. We recommend reviewing this policy before each submission.
15. Contact Information
For refund requests or questions about this policy:
We aim to respond to all refund requests within 3-5 business days.